Retail

The retail market landscape has experienced a lot of challenges over the last decade. A multitude of significant brand name retailers have closed, and many others struggle to stay afloat.

To fully leverage the buzz created by a new product release, you need to follow your customer all the way from ”hi” to “buy”. Here are 5 ways to make the most of your product launch...

More leads, increased sales and happier customers. These are just a few of the benefits from installing live chat on your website.

Can you use emojis when chatting with customers, and how do you avoid sounding like a robot? Why is empathy so important, and where should you put your chat widget? Keep reading for a...

We’ve made a deep dive into the difference between actual and perceived wait times, and how you can use live chat to turn that difference into an advantage.

Many businesses spend a lot of resources on driving traffic to their websites, but stumble on the finish line and lose most of their leads. The problem? Response times are too long. The...

Do you know what a telephone policy actually needs to cover? Many companies know they should have a policy, but do a haphazard job with its execution. And that can, in fact, be worse...

Did you get a brand new telephony system, make the switch to cloud-based PBX, or buy a bunch of new phones? Then you need to update your telephone policy as well! And no, hitting...

Are new employees at your company also just handed a phone and expected to get started? Time to rethink! Having a telephone policy in your organisation is as important as making sure...