Retail
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Can UCaaS help save the retail industry?
The retail market landscape has experienced a lot of challenges over the last decade. A multitude of significant brand name retailers have closed, and many others struggle to stay afloat.
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Growth hack: How to leverage your product launch with live chat
To fully leverage the buzz created by a new product release, you need to follow your customer all the way from ”hi” to “buy”. Here are 5 ways to make the most of your product launch...
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4 reasons you need live chat on your website – today
More leads, increased sales and happier customers. These are just a few of the benefits from installing live chat on your website.
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10 quick ways to improve your customer service with live chat
Can you use emojis when chatting with customers, and how do you avoid sounding like a robot? Why is empathy so important, and where should you put your chat widget? Keep reading for a...
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How to make wait times online feel shorter with live chat
We’ve made a deep dive into the difference between actual and perceived wait times, and how you can use live chat to turn that difference into an advantage.
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Checklist: Live chat and GDPR
In the spring of 2018, The General Data Protection Regulation (GDPR) took effect in the EU. We’ve listed 7 things to keep in mind when installing live chat on your webpage.
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The 5-minute rule: Stop losing leads with live chat on your website
Many businesses spend a lot of resources on driving traffic to their websites, but stumble on the finish line and lose most of their leads. The problem? Response times are too long. The...
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How to write a great telephone policy
Do you know what a telephone policy actually needs to cover? Many companies know they should have a policy, but do a haphazard job with its execution. And that can, in fact, be worse...
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Time to update your telephone policy? Here’s how!
Did you get a brand new telephony system, make the switch to cloud-based PBX, or buy a bunch of new phones? Then you need to update your telephone policy as well! And no, hitting...
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Why your company needs a telephone policy
Are new employees at your company also just handed a phone and expected to get started? Time to rethink! Having a telephone policy in your organisation is as important as making sure...
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