“Telavox has a fantastic interface for controlling loops and where the calls should go.”
– Franko Zovic, Head of IT and support.
About the company
With expert knowledge and innovative IT solutions for the meal process, Mashie creates successful kitchens with a focus on health, sustainability, economy and safety. They want to help everyone get the food they need through all stages of life, big and small, healthy and sick.
A fresh and intuitive interface
With a wide range of support tickets to handle every day, Mashie needed a process for quickly and effectively sending every call to the right person.
“Typically, our client is a large-scale caterer, a chain of restaurants or an entrepreneur within Quality of Life Services. The people calling us can be anyone from kitchen staff and chefs, to administrators and dieticians. They all need to be able to reach us quickly and conveniently,” says Franko Zovic, Head of IT and Support at Mashie.
Many of the callers are in a hurry and need immediate service. So how to know what calls to answer first, and in what order? Being the administrator, Franko appreciates the user-friendliness that characterises Telavox.
“The interface in Telavox is amazing. It makes it super easy to redirect calls and to make sure each call reaches the right person. The system has been very straightforward to adapt to our operations,” he says.
“You do not need a technical background to learn Telavox, it is so simple and intuitive.”
– Franko Zovic, Head of IT and Support at Mashie
Mashie has a strong focus on customer support and takes great care to make sure no caller has to wait more than 20 seconds.
Scalable and cost-efficient
Franko considers the possibility to integrate Telavox with other platforms to be a significant advantage.
“Statistics are vital to us, and we plan to integrate Telavox with our Power BI”, he says.
Franko emphasises how convenient Telavox is for the users, and says it made onboarding very easy. There is a limited number of features which makes the system easy to understand and use, and he considers all functions to be useful and relevant.
“You don’t need a technical background to learn Telavox, it’s so simple and intuitive. Once the system is installed it’s just there – and it works.”