Given the benefits of UCaaS and the importance of continually managing your digital workplace, some might say that UCaaS is essential to running a successful digital workplace. Here’s why.
Unified Communications as a Service, or UCaaS, is the name for cloud-based solutions that put all of your company’s communications into a single system. Unifying communications into a single system enables digital workplaces to operate at peak efficiency.
There are three primary aspects of UCaaS that help digital workplaces thrive. These are:
- Greater collaboration
- Tracking and metrics
- Lower costs
Unified communications make it easier for your employees to talk to each other and for them to communicate with clients and customers. UCaaS lets your employees take advantage of all the different communication tools that modern technology enables: phone calls, video conferencing, instant messaging, email, fax, and SMS – all in one easy-to-use system.
Tracking and metrics
Another way that UCaaS drives modern digital workplaces is through tracking and metrics. UCaaS makes it easy to collect metrics on all of your office communications. You can see how many customers use chat support compared to how many make a call, and what communication methods lead to projects completed on time.
You can also track how your employees are using their communication tools and structure your digital workplace in a way that makes it easy to get the most out of those tools with the least amount of effort.
The result is that UCaaS can be fundamental to a successful digital workplace. UCaaS gives you the advantages of a much larger staff and infrastructure support team without having to spend the money on servers, space, or staff. Combined with metrics and tracking, this allows you to dedicate resources where and when you need them.
Unified Communications as a Service lowers costs
One of the biggest reasons to use UCaaS with your digital workplace is the tremendous amount of money you can save. The reason is pretty simple – running a unified communications operation requires a large amount of staff and resources. You need to pay for servers, server space, server cooling, maintenance and more.
Additionally, adding the staff required to run a unified communications setup can be extremely cost-prohibitive. Many companies try to cut costs in this area by making communications another responsibility of their current IT department. However, that prevents an IT department from providing the necessary support to core business operations. It also means that the IT department needs to hire more staff to perform the necessary tasks and services to keep your operation up and running.
It’s easy to see how costs can spiral when you’re trying to implement a unified communications operation on your own. UCaaS takes the guesswork out of the process. Instead of fluctuating costs and high staffing, equipment, and other expenses, you get a single monthly bill for all of your unified communication components. This creates predictability that allows for better cost management. It also frees up valuable space and other resources that you can use to augment, expand, or add profit-producing operations.
Running a digital workplace
So how do you effectively run a digital workplace? Unified Communications as a Service is the best answer for most businesses.
UCaaS lets you connect all the different elements of your digital workplace. That means each component can contribute in the most effective ways. The result is smoother operations, greater productivity, less confusion and mistakes, and more profits.
UCaaS businesses can also help you design a digital workplace strategy from the ground up. That means you can implement a system that’s designed to grow with your business.
If you’ve already got a digital workplace, then UCaaS professionals can find solutions that let you bring together all of the tools you use so that you can get the most value for your money. It also helps you simplify how you get those tools to keep costs down, ensuring that everything is set up correctly, efficiently, on-time, and on-budget.
The important takeaway here is that you need to actually run your digital workplace. Simply paying for digital tools for everyone is not a strategy. Adding components to a digital workplace without a strategy of how they’ll work together can undo all the benefits you’re expecting.
Understanding digital workplaces and your business
As you can see, whether you want to or not, your business probably already has a digital workplace. That means the main question is whether or not you have an effective digital workplace strategy. An effective digital workplace strategy can bring tremendous benefits.
A digital workplace can enhance and augment the way you do business now. It can even change the way you do business. Unified Communications as a Service is the best way for most businesses to achieve a productive digital workplace. If your company lacks a digital workplace plan, look into UCaaS to find ways to get the most out of your business.