Customer service

Learn how to give your team the tools to exceed your customers' expectations.

  • 8 reasons why your business needs an IVR

    8 reasons why your business needs an IVR

    Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.

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  • You don't need more stats – you need more insights

    You don't need more stats – you need more insights

    How do use your company's PBX stats? Think of what really matters to the customers! Our Advisor Elin Thiman explains the best way to use your stats.

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  • BDO | 95% fewer support calls to internal IT with Telavox

    BDO | 95% fewer support calls to internal IT with Telavox

    “For me, who’s responsible for handling invoices, the transparency is invaluable. It saves me so much time.”

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  • 10 quick ways to improve your customer service with live chat

    10 quick ways to improve your customer service with live chat

    Can you use emojis when chatting with customers, and how do you avoid sounding like a robot? Why is empathy so important, and where should you put your chat widget? Keep reading for a...

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  • 4 reasons you need live chat on your website – today

    4 reasons you need live chat on your website – today

    More leads, increased sales and happier customers. These are just a few of the benefits from installing live chat on your website.

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  • GDPR and call recording

    GDPR and call recording

    Your security is important to us. After the GDPR was rolled out, the demands for managing personal data are stricter. Telavox has routines in place to secure our users’ and customers’...

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