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Tackling customer service challenges in remote times
The customer service industry is tackling one of its biggest challenges ever. The pandemic situation is throwing curveballs at support teams all over the world. So, how do you make...
8 reasons why your business needs an IVR
Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.
You don't need more stats – you need more insights
How do use your company's PBX stats? Think of what really matters to the customers! Our Advisor Elin Thiman explains the best way to use your stats.
10 quick ways to improve your customer service with live chat
Can you use emojis when chatting with customers, and how do you avoid sounding like a robot? Why is empathy so important, and where should you put your chat widget? Keep reading for a...
4 reasons you need live chat on your website – today
More leads, increased sales and happier customers. These are just a few of the benefits from installing live chat on your website.
GDPR and call recording
Your security is important to us. After the GDPR was rolled out, the demands for managing personal data are stricter. Telavox has routines in place to secure our users’ and customers’...