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The customer service industry is tackling one of its biggest challenges ever. The pandemic situation is throwing curveballs at support teams all over the world. So, how do you make...

Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.

How do use your company's PBX stats? Think of what really matters to the customers! Our Advisor Elin Thiman explains the best way to use your stats.

Can you use emojis when chatting with customers, and how do you avoid sounding like a robot? Why is empathy so important, and where should you put your chat widget? Keep reading for a...

More leads, increased sales and happier customers. These are just a few of the benefits from installing live chat on your website.

Your security is important to us. After the GDPR was rolled out, the demands for managing personal data are stricter. Telavox has routines in place to secure our users’ and customers’...