Customer service
Learn how to give your team the tools to exceed your customers' expectations.
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13:07Watch VideoMaintaining Customer Service During a Pandemic with Andy Brunt, Partner Sales Manager at Telavox
During this session we will talk about the challenges businesses have faced, the effects on customer service and the end user experience. and also how technology can adapt to a remote workforce...
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Read ArticleTackling customer service challenges in remote times
The customer service industry is tackling one of its biggest challenges ever. The pandemic situation is throwing curveballs at support teams all over the world. So, how do you make...
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Read Article8 reasons why your business needs an IVR
Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.
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Read ArticleYou don't need more stats – you need more insights
How do use your company's PBX stats? Think of what really matters to the customers! Our Advisor Elin Thiman explains the best way to use your stats.
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Read Article10 quick ways to improve your customer service with live chat
Can you use emojis when chatting with customers, and how do you avoid sounding like a robot? Why is empathy so important, and where should you put your chat widget? Keep reading for a...
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Read Article4 reasons you need live chat on your website – today
More leads, increased sales and happier customers. These are just a few of the benefits from installing live chat on your website.
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Read ArticleGDPR and call recording
Your security is important to us. After the GDPR was rolled out, the demands for managing personal data are stricter. Telavox has routines in place to secure our users’ and customers’...
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