Customer Experience

Customer experience is your customers' perception of their experience with your business or brand. Needless to say, communication plays a crucial role.

  • Tackling customer service challenges in remote times

    Tackling customer service challenges in remote times

    The customer service industry is tackling one of its biggest challenges ever. The pandemic situation is throwing curveballs at support teams all over the world. So, how do you make...

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  • You don't need more stats – you need more insights

    You don't need more stats – you need more insights

    How do use your company's PBX stats? Think of what really matters to the customers! Our Advisor Elin Thiman explains the best way to use your stats.

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  • Checklist: Live chat and GDPR

    Checklist: Live chat and GDPR

    In the spring of 2018, The General Data Protection Regulation (GDPR) took effect in the EU. We’ve listed 7 things to keep in mind when installing live chat on your webpage.

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  • 4 reasons to integrate your cloud PBX with your CRM system – today

    4 reasons to integrate your cloud PBX with your CRM system – today

    By enabling internal and external communication and routing calls to the correct people, private branch exchange (PBX) systems are an essential part of your business. Cloud PBX...

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  • What is UCaaS and how does it work?

    What is UCaaS and how does it work?

    Unified Communications as a Service (UCaaS) is a collective name for cloud-based solutions that gather all of your company’s communication in a single system.

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  • BRÖDERNA BRANDT BIL | “Now, we can spend more time on the things that create value”

    BRÖDERNA BRANDT BIL | “Now, we can spend more time on the things that create value”

    “Using telephony is a lot more fun, and we’re able to spend more time on things that actually create value.”

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  • BDO | 95% fewer support calls to internal IT with Telavox

    BDO | 95% fewer support calls to internal IT with Telavox

    “For me, who’s responsible for handling invoices, the transparency is invaluable. It saves me so much time.”

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  • How to make wait times online feel shorter with live chat

    How to make wait times online feel shorter with live chat

    We’ve made a deep dive into the difference between actual and perceived wait times, and how you can use live chat to turn that difference into an advantage.

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  • LÖFBERGS | “We chose Telavox because it made everything so easy”

    LÖFBERGS | “We chose Telavox because it made everything so easy”

    “Telavox Flow makes it easy to find team members and see if they’re available, out on holiday, or at home taking care of a sick child.”

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  • 4 reasons you need live chat on your website – today

    4 reasons you need live chat on your website – today

    More leads, increased sales and happier customers. These are just a few of the benefits from installing live chat on your website.

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  • What PBX system is best: Cloud PBX or on-premise?

    What PBX system is best: Cloud PBX or on-premise?

    Cloud-based Private Branch Exchanges (Cloud PBXs) help you break free from the constraints of on-premises and hosted PBXs. Your people will be able to collaborate more effectively and...

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  • 10 quick ways to improve your customer service with live chat

    10 quick ways to improve your customer service with live chat

    Can you use emojis when chatting with customers, and how do you avoid sounding like a robot? Why is empathy so important, and where should you put your chat widget? Keep reading for a...

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  • 8 reasons why your business needs an IVR

    8 reasons why your business needs an IVR

    Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.

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  • SMS PARK | “The Telavox Flow app makes life easier”

    SMS PARK | “The Telavox Flow app makes life easier”

    “Before we had to wait weeks just to add a new user. With Flow can do things like that ourselves in less than a minute.”

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  • BIRKA CRUISES | “With offices in several Nordic countries, Telavox is the obvious choice”

    BIRKA CRUISES | “With offices in several Nordic countries, Telavox is the obvious choice”

    “We travel a lot, and need to be able to work regardless of what country we’re in.”

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  • 5 benefits of having one communication platform – for all the Nordics

    5 benefits of having one communication platform – for all the Nordics

    Does your company have offices in more than one Nordic country? But with different providers of PBX and telephony services? Then there’s a lot of money and time to be saved by opting...

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  • Who else is sick of ugly software?

    Who else is sick of ugly software?

    Why are the apps we download in our private lives so much more fun and intuitive than the software we use at work? We asked Henrik Thorvinger, Head of product vision at Telavox, how...

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