GDPR and call recording

October 17, 2019 Telavox


Your security is important to us. After the GDPR was rolled out, the demands for managing personal data are stricter. Telavox has routines in place to secure our users’ and customers’ integrity.

According to The Swedish Data Protection Authority, digitally stored recordings are seen as personal data, even if no names are mentioned in the recording. This means that they should be managed according to the security requirements of the GDPR.

It’s even more critical that the security is up to par if the recording can be connected to a specific person.

Who has access to the files?

To listen to a recorded call in Telavox, you need to have the correct permission. The administrator can give this to the employee. Only authorized personnel have access to recorded calls. As a user, you can only listen to your calls.

Call recording is an add-on service that can also be configured so that only selected calls are recorded.

The right to be forgotten

We store recorded calls for two years, but if a user requests to be forgotten, we can do so. This is a part of our GDPR work, and we help you delete this type of data if necessary.


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